Shipping policy

Shipping Policy

Thank you for shopping with Vivalynn. Below you’ll find important information about our shipping process.

Order Processing

Orders are processed within 2-3 business days (excluding weekends and holidays) after payment has been received. You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times:

•  UK POSTAGE: 3-14 days FREE

Please note that delivery times are estimates and may be affected by courier delays or circumstances beyond our control.

Tracking

Where available, tracking information will be provided once your order has been shipped.

Incorrect Address

Please ensure your shipping address is correct at checkout. Vivalynn is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your order appears lost or significantly delayed, please contact us and we will assist you in locating your package.

Damaged Packages

If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

Contact Us

For any shipping-related questions, please contact us at:

📧 Vivalynnshop@outlook.com