Refund policy
Refund Policy
At Vivalynn, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused and in original packaging
- Items must be in the same condition as received
- Proof of purchase is required
Certain items may be non-returnable for hygiene or safety reasons (this will be stated on the product page).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect.
We recommend using a tracked service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 Vivalynnshop@outlook.com